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Suite 3, Level 1 251 Old Northern Rd
Castle Hill, Sydney, NSW, 2154

Our Practice

Welcome To Dental Excellence

The team at Dental Excellence welcomes you to our office. We are sure you will find your visit here will exceed your expectations, as we pride ourselves in providing the best dentistry available today.

Like all medical sciences, dental technology is advancing at an ever increasing rate. Procedures, techniques, equipment and products have reached a totally new level of sophistication. Dental Excellence is a leader in new dental technologies, providing levels of professional and state-of-the-art facilities that are second to none. Your visit to Dental Excellence is one that you will look forward to.

Refreshment facilities are available for you to enjoy while you relax and enjoy the atmosphere. From the relaxing water features to your choice of TV or DVD during treatment, our team promises to deliver the best we can.

At the end of your appointment, why not use one of our extensive selection of perfumes or aftershaves we have to make you feel and smell as great as you look.

The Dental Excellence team invest much of their time in continuing education, with their quest for knowledge taking them to the Las Vegas Institute for Advanced Dental Studies (LVI) many times during their careers. With a special interest in some of the most advanced cosmetic, neuromuscular and reconstructive dental procedures available, LVI is the premiere training facility in the world and our team are trained to bring the latest techniques dentistry has to offer. This is done to keep our team’s dental knowledge at the highest standards. We in turn keep you in the best hands possible.

Our aim is for you to enjoy coming to see us.

We know the only way we can be truely happy at work is if the people we meet are also happy.

We want you to be excited about how your teeth look, and how healthy your mouth feels.

If you are happy because of your experience with us, you will invite your friends to see us. We will continue to grow and we can feel proud that we have assisted you achieve your oral health goals.

Making The Most Of Your Time

Your time is very important to you, and that makes it important to us.

We usually run to time, and we will apologise if we keep you waiting. To assist us in running a highly organized schedule, we would also appreciate it if you could arrive for your reserved appointment at the time specified. We have implemented a highly sophisticated email and text messaging service to assist in scheduling your appointments and reminding you of your visits in our busy daily lives.

You will find that we can do things in fewer visits than is usual. We like to work efficiently and not have you coming back for many visits.

How We Make Your Treatment Pleasant

We invite you to arrive early for your appointment and take time to relax. Enjoy a refreshment of tea, coffee, juice or cooled water prior to or after your treatment.

Food and drink will assist in keeping your body sugars at a good level and also reduce any feeling of a dry mouth, which may decrease the comfort of your procedure.

A FREE WiFi internet connection is available for anyone needing to access their onwn office while having dental procedures performed.

You will have a choice of music, which we have at the office, or you may bring in your own music to listen to during treatment. We also have a DVD library which can keep you entertained during treatment. If there is something specific you would like to watch, let us know and we will endeavour to get it for you for your next visit. Free to air TV channels and DVD movies can also be viewed via our in chair entertainment system featuring 17″ widescreen LCD monitors and stereo headphones.

You will have dark glasses to protect your eyes or clear glasses if you are watching a movie or music DVD.

Our Relationship

This is what we would like our relationship with you to be based on. If you have any concerns with any on the following, we are happy to discuss with you what you feel would be fair.

  • We will advise you in advance the cost of any major treatment.
  • We will do our very best treatment for you.
  • We will listen when you talk.
  • We will apologise and make amends if we don’t perform as we promise, and you can be the judge of our performance.
  • We will do our absolute best to keep to time because we understand how time is precious to us all.
  • You will bring to our attention if anything upsets you. That way we have a chance to put it right.
  • You will pay accounts according to our financial policy.
  • If we ask, (we don’t ask everyone) we would like you to refer at least one person whom you feel would like the services we offer. In this way we can continue to have a client flow who values our dental philosophy and service.

At Dental Excellence, we have options of payment which will assist you achieve your dental goals.

We will advise you in advance the cost of any treatment and will provide the best possible treatment dentistry has to offer. When we treat you, you agree to pay your account for the services rendered.

The following methods of payment are acceptable at our office.

a. Prepay Courtesy

(for fees over $5,000)
A prepayment courtesy of 5% will be subtracted from the total patient investment if the treatment investment is paid in full prior to the first treatment visit.

b. Pay as You Go

You may choose to pay your obligation for each visit, at the visit.

c. Third Party Financing

With fast approval over the phone, your payments can be flexible and are independent of our office. Third Party Financing helps patients with larger dental cases to do the treatment they want and deserve. Third Party Financing carries fixed rates and can extend terms out to 60 months. There is no prepayment penalty and the 20% Medical Expense Tax Rebate entitlement can be maximised. In many cases, Third Party Financing is able to structure payment plans where the amount of interest is equal to or less than your 20% Medical Expense Tax Rebate entitlement. This makes Third Party Financing ‘interest neutral’. We will assist you in contacting them from our office and advise that you check any third party finance with your accountant.

Forms of Payment and Balances Due

In order to facilitate access to the very best health care possible, you may choose a payment method from any of the following (including any combination thereof): Cash, Visa, MasterCard, American Express, Personal Cheques or Third Party Financing (see above).

Insurance

It is our pleasure to assist you in maximizing your insurance benefit by providing receipts for your health fund. However we feel we have a relationship with you and not your health fund. By keeping this relationship we are able to provide our exceptional service without influence from your health fund. Click the link to explain this in more detail ‘Health Insurance and Dental Fees.’